Question 1

Is there a free Sitefinity trial that I can experiment with?

Accepted Answer

You can download a fully-functional Sitefinity trial or experiment with Sitefinity with the Online Sandbox. The downloadable trial gives you the opportunity to evaluate Sitefinity in your own environment and would be the best fit if you want to develop a Proof of Concept. The online sandbox is recommended for business users as it is the easiest way to get hands on experience with the Sitefinity interface – no download or installation needed.

Question 2

Can I have a personalized demonstration of Sitefinity?

Accepted Answer

Of course! Tell us about your project and requirements and we’ll organize a personalized walk-through of Sitefinity for you and your colleagues in ways to best address your needs. Schedule a personal demo here.

Question 3

Can I develop with a Sitefinity trial license?

Accepted Answer

Yes, you may develop your project with the 30-day trial of the respective Sitefinity edition that you plan to purchase. After your trial period expires, you need to purchase a license in order to continue with your development. After you purchase a license, you can apply the new license file to the trial project and continue with your development and project launch. For more details on how to apply the license key to your Sitefinity project, please refer to the "Activating a license" section of the Sitefinity Documentation.

Question 4

I am purchasing on behalf of someone else, can I transfer the license?

Accepted Answer

In case you are making the purchase on behalf of someone else (that is, someone other than you will be the Sitefinity license holder) you can provide us with their contact information, which should include email address, and we will active the license under that account. They will receive an automatic email with download instructions and we will send an electronic invoice to the billing contact details.

Also, you can transfer an already purchased Sitefinity license to another license holder. We just need the current license holder to contact us with the license transfer request.

Question 5

How do you deliver the product?

Accepted Answer

Our products are delivered electronically and are available for download in your account. Once your payment is processed, you will receive 2 e-mails: one with payment details and another one with the download instructions. If you do not receive the e-mails, please contact our sales team, so we can help you quickly.

Question 6

How can I place an order?

Accepted Answer

Please, request a quote for one of the available product packages.

We will discuss your needs and provide you with a price estimate. You can then simply sign the estimate, which will be treated as a binding purchase order, or you can send us a purchase order. In both cases we’ll issue an invoice and activate the product license(s) right away. You will have 30 days to remit payment. Alternatively, we can generate a pro forma invoice and activate the license(s) upon receiving payment.

We accept bank transfers, checks and all major credit cards as form of payment.

Question 7

I read that Kendo UI Professional and Telerik UI for ASP.NET AJAX are included with Sitefinity licenses. Can I use these products for projects that are not related to Sitefinity?

Accepted Answer

No, you are not allowed to use the included additional Telerik products outside the scope of your Sitefinity projects. You can learn more about the licensing of the included developer tools. If you would like to use these products for other projects, you may purchase them separately.

Question 8

How many servers can I register with one license?

Accepted Answer

The license allows you to install the software on unlimited number of physical, virtual, or cloud servers, though some licenses impose a restriction on the total number of servers that the software can run on in a production environment.

Question 9

If I purchase a Sitefinity license (used on a production server) will I need to buy additional licenses for development and testing servers?

Accepted Answer

No, you don't need to purchase additional licenses because every Sitefinity license comes with unlimited number of sub-domains for non-production purpose such as development, testing, staging, etc. Please, contact us and we will issue you the respective license keys. Note that you can use the localhost domain for development purposes with any license key.

Question 10

How many Sitefinity licenses do I need if I have several domain names that all point to the same website?

Accepted Answer

There are two cases when you can have several domain names all pointing to the same website:

1. Domain Alias is a domain name that is used as an alternative name for another domain. For example, if the primary domain name is "original.com" and a Domain Alias is registered for "alias.com", then “http://www.original.com” and http://www.alias.com will take visitors to the exact same pages of the “original.com” website. Furthermore, http://original.com/somefile.html will bring visitors to the exact same page as http://alias.com/somefile.html.

2. Domain Forwarding (URL Redirect) allows redirection of web requests for the parked domain name to content hosted on a different server. In case of Domain Forwarding when a visitor attempts to access the forwarded domain, the web browser automatically redirects to the specified website.

In both cases you would NOT need separate Sitefinity licenses for each domain alias/forwarded domain. In the case of domain aliases, please contact sales with the list of domain aliases, and we will generate additional license keys for you. Please, note that in order to register a domain alias, you need to have a license with active support subscription. Prior to issuing of the new domain name licenses, you will need to sign an Annex to the Sitefinity EULA. In the case of domain forwarding, it would be sufficient if you generate the Sitefinity license key for the primary domain name only.

Question 11

Can I manually “log out” logged-in users in Sitefinity if they forget to log-out?

Accepted Answer

Yes, administrators can log out users at any time. If the concurrent user limit is reached, administrators can see which users are logged in and decide if someone should be logged out.

Question 12

Can I add more concurrent backend users to a given Sitefinity edition/package?

Accepted Answer

Sitefinity DX comes with a predefined number of concurrent backend users. Additional Backend Users are available as add-ons. Sitefinity DX + Enterprise Package comes with Unlimited Backend Users. Compare purchasing options side-by-side here.

Question 13

What are “concurrent users”?

Accepted Answer

The number of users who are authorized to access the Sitefinity administration and who are logged in the same time. These users may include content editors, administrators, web designers, publishers, etc. The total number of users/accounts that may be registered in the system is unlimited; however only a certain number of users may log in at the same time depending on your license. As soon as someone logs out, another user can log in.

Question 14

How does the Sitefinity licensing work?

Accepted Answer

The Sitefinity DX licensing model is domain-based, meaning that with a single license, you can register a given domain name (mywebsite.com). Sitefinity will allow you to register unlimited sub-domains for non-production purposes such as development and testing. Sitefinity DX is available in two packages tailored to different solutions. Most notably, the versions differ in the number of concurrent content editors and feature sets. A complete comparison table of all packaging options is available on our How to Buy and Sitefinity Features pages. All Sitefinity licenses are one-time fee (perpetual), with an annual service subscription fee for access to product updates and support services.

Question 15

How do license add-on purchases affect the maintenance rate?

Accepted Answer

All domain, server and feature add-ons are bound to the maintenance of the underlying Sitefinity Edition license they are associated with, so that add-on maintenance is renewable at the same date as the license regardless of when an add-on was purchased or associated with the license. Similar to the underlying license, the add-on maintenance renewal rate is 30% of the respective list price.

Question 16

What happens to any remaining license maintenance upon upgrade?

Accepted Answer

All license upgrades include one year of maintenance and support. Therefore, when you upgrade your license you would get one year of maintenance from the day of the upgrade. For example, if you purchased a Sitefinity Professional Edition license in May 2018, and upgraded to Enterprise Edition in September, 2018, the license maintenance will be extended until September 2019.

Question 17

Can I upgrade an already purchased Sitefinity license?

Accepted Answer

Yes, upgrades from one Sitefinity edition or package to another are seamless. Once you purchase an upgrade, all you have to do is replace the product license file to unlock additional capabilities for your Sitefinity version. The Sitefinity instance and websites will not be affected and you will not lose any content or modules. Configurations will also be preserved.

Question 18

What are the maintenance renewal terms?

Accepted Answer

The renewal rate of all Siteifnity CMS perpetual licenses is 30% of the license list price and subscription licenses are renewable at the same price as the initial annual purchase.

Question 19

What are the Sitefinity license maintenance benefits?

Accepted Answer

Renewing your Sitefinity license maintenance is the most cost-effective way for your business to benefit from the latest technology and product innovation for web, mobile and digital marketing. You will receive major product updates, weekly bug fixes, technical support and much more.

Question 20

I have some technical questions, where can I find information?

Accepted Answer

Please review our full documentation, videos and webinars. You can also interact with our Sitefinity experts & developers on our forums or take a look at our Web Experience blogs.

Question 21

How do you define a support incident?

Accepted Answer

A support incident is defined as a single support issue with the SOFTWARE and the reasonable effort required to resolve it.

A single support incident is a support problem which cannot be broken down into secondary issues. A single support incident may involve several emails and offline work in order to be resolved.

The customer needs to provide Progress with detailed information about the problem encountered. Though Progress Support Engineers will make reasonable efforts to resolve the issue, Progress does not guarantee any problem resolution.

All bug reports and product feature suggestions are not considered to constitute support incidents

Question 22

What support options do you offer?

Accepted Answer

You can review the Sitefinity support offerings.

Question 23

Where can I reference the Sitefinity documentation?

Accepted Answer

You can review the Sitefinity documentation here.

Question 24

Are there any training options available?

Accepted Answer

Different training services are provided exclusively by our Sitefinity certified training partners. Check our Trainings page for more information on the trainings available.

There is also online self-paced developer training and certification for Sitefinity. Details available here.

Question 25

What is the Software Development Kit (SDK)?

Accepted Answer

The Sitefinity Software Development Kit (SDK) includes how-to tutorials, sample projects, Visual Studio templates, and comprehensive documentation. The SDK is designed to increase the developers' productivity when meeting project requirements and developing Sitefinity extensions for the Marketplace. The SDK is open source and available for download on GitHub.

Question 26

What is on the roadmap for Sitefinity?

Accepted Answer

More information about the features included in the past, current and upcoming Sitefinity releases is available on our timeline page.

Question 27

Can Sitefinity handle a mobile website?

Accepted Answer

Sitefinity CMS  is naturally mobile friendly, effect achieved by incorporation of Responsive Design directly into the content management experience. A website designed with Sitefinity would be successfully delivered across an endless variety of browsing devices.

Question 28

Can I manage multiple websites through one Sitefinity instance?

Accepted Answer

Sitefinity allows you easy management of unlimited number of websites, hosted in a single Sitefinity application. This unique approach allows for content and template reuse across multiple websites. Different modules can be enabled/disabled for the different websites, thus every site can have its own configuration. Contact us to find more about the multisite licensing model.

Question 29

Does Sitefinity support ASP.NET MVC?

Accepted Answer

With the release of Sitefinity 14.1, we have deprecated the support for WebForms for front-end development (Built-in WebForms Widgets, WebForms Widget templates, Hybrid Page templates, Responsive design module)

Sitefinity customers can use one of these two alternatives:

NET Core (official in version 14.1)
MVC widgets, pages, and templates

Sitefinity’s MVC implementation is fully aligned with Microsoft’s and existing MVC code works ‘as in’ in Sitefinity.

Learn more about .NET Core support in Sitefinity and how .NET Core compares to .NET MVC

Question 30

How is Sitefinity different from the other digital experience platforms and content management solutions?

Accepted Answer

Sitefinity DX is a modern digital experience platform (DXP) utilizing the latest and greatest technology within the Asp.Net Framework. Unlike most of the solutions out there, Sitefinity caters the needs of all the stakeholders in an IT project, providing slick, intuitive UI for the business users, drag-and-drop layout builder combined with superior connectivity, extensibility built-in integrations and customization flexibility for developers,

Question 31

I am a non-profit organization. Do I qualify for any discounts?

Accepted Answer

Please contact our sales department for more info.

Question 32

How can I get support for Sitefinity Insight?

Accepted Answer

Sitefinity Insight is supported through the support package of your respective Sitefinity CMS license.

Question 33

Does the contact profiles limit increase based on the number of purchased domain names?

Accepted Answer

No, the limit on contact profiles is per end customer and it doesn’t depend on the number of Sitefinity CMS domains or licenses you have purchased. To purchase more contact profiles please contact our sales team.

Question 34

What is customer journey tracking?

Accepted Answer

Sitefinity Insight enables you to track and capture all customer information, online behavior and engagement points from your websites and systems a central place. We refer to this place as the customer journey database, which is a highly scalable and optimized for performance database.

Question 35

What if I go over my contact profile limits?

Accepted Answer

We know these things happen and we provide you with the ability to purge old contact profiles. For example you can purge old profiles of anonymous people who haven’t engaged with your brand for more than one year. You can also upgrade your plan by contacting us. If you continue to exceed your limit for two months in a row, we will review your account and contact you to discuss your case. We will never stop your service or charge you for anything without consulting with you first.

Question 36

What is a contact profile?

Accepted Answer

A contact profile represents a single record for a person in your customer journey database who can be an anonymous website user or a known contact.

If the same person visits your website from three devices, the system will create three unique profiles for him or her, but once the person provides identifiable information (e.g. email address) or authenticates from these devices, the system will consolidate all three profiles into a single one.

Question 37

What Sitefinity Insight capabilities are included with the Sitefinity DX license?

Accepted Answer

All Sitefinity Insight product capabilities, except for third-party data connectors, for 100,000 contact profiles are included for with all Sitefinity DX licenses with active maintenance.

You can purchase more contact profiles, connectors for third-party data sources and premium features by contacting us

Question 38

Can I deploy on different platforms / OSes?

Accepted Answer

The .NET Core renderer can be deployed on any platform supporting .NET Core: Linux, MacOS, Windows and can work with a remote Sitefinity instance. A stand-alone application, the new renderer can be deployed on Azure App Services right out of the box.

The following hosting scenarios are supported:

Renderer	Sitefinity
Local (Windows)	Local (Windows)
Local (Linux / MacOS / Windows)	Remote on Azure
Local (MacOS)	Local VM (Windows)
Remote on Azure (Linux / MacOS / Windows)	Remote on Azure (Windows)

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